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 Frequently asked questions 
Hôtel Classique

 

All the answers to the common questions about your stay at Hôtel Classique: bookings, parking, services, extended stays, pets, event rooms and much more.

 

  • Are the hotel restaurants open to the public?

    Yes, Le Cosmos and Shogun Sushi are open to hotel guests and the general public alike.

  • How many meeting rooms do you have?

    We have 11 flexible rooms that can accommodate from 2 to 300 people, suited to corporate meetings, training, conferences, banquets, weddings and sporting events.

  • Are you located near the CHUL and Quebec City's hospitals?

    Yes. Hôtel Classique is located in Sainte-Foy, about 5 to 10 minutes by car from the CHUL and the IUCPQ. We frequently welcome patients and their loved ones for stays related to medical care.

  • Do you offer rates for extended stays?

    Yes. Get 10% off from 4 consecutive nights, 15% from 8 nights and up to 25% for stays of 28 nights and more. The discounts apply automatically at the time of booking. Rooms and suites with a kitchenette are available for extended stays in Quebec City.

  • Is there a surcharge for children?

    Children under a certain age stay free in their parents' room. Ask the front desk for the exact conditions.

  • Do you accept pets?

    Yes, Hôtel Classique is a dog-friendly hotel in Quebec City. Please let us know your pet will be joining you at the time of booking so we can prepare a suitable room. A fee of $50 per stay + taxes applies. See our pet policy for the full conditions.

  • Do you have an indoor pool?

    Yes, our heated indoor pool is accessible to all hotel guests, every day from 7 a.m. to 10 p.m.

  • Is parking free?

    Yes, indoor and outdoor parking is free for all hotel guests, with no fee or restriction on duration.

  • What time can I arrive?

    Check-in is from 4 p.m. Early check-in may be possible subject to availability. Contact us in advance to check.

  • How do I book a room?

    You can book directly on our website, by phone at (418) 658-2793, or by email. For the best rates and conditions, we recommend booking directly online.

  • Do I need a reservation to eat at the restaurants?

    A reservation is recommended for Le Cosmos, especially on weekend evenings and for brunches. For Shogun Sushi, a reservation is not required but can help during peak periods.

  • Do you offer a catering service for events?

    Yes, our restaurants Le Cosmos and Shogun Sushi offer a full catering service for all events held at the hotel: coffee breaks, lunches, dinners, cocktails, banquets.

  • How far are you from the Quebec Heart and Lung Institute (IUCPQ)?

    The IUCPQ is about 5 minutes away by car.

  • Do you have rooms with a kitchenette?

    Yes. Several of our suites have a full kitchenette with a stove and oven, a fridge with a freezer section, a dishwasher, a counter with sink, dishware and utensils. It is the most popular option for extended stays. Some suites also offer an enclosed bedroom for extra quiet.

  • Do you have cribs?

    Yes, cribs are available on request. A fee applies. Mention this need when booking so we can prepare your room in advance.

  • Is the Wi-Fi free?

    Yes, high-speed Wi-Fi is free and unlimited in all rooms and common areas.

  • What is the maximum height for indoor parking?

    Indoor parking accepts vehicles up to a maximum height of 1.72 m. Taller vehicles (vans, raised SUVs, buses) can park for free outdoors.

  • What time do I have to check out?

    Check-out is until 11 a.m. Late check-out may be possible subject to availability, for a fee or included depending on the package.

  • What is the cancellation policy?

    For reservations made directly with the hotel, you can cancel or modify at no charge up to 6 p.m. on the day of arrival. For extended stays and group events, specific conditions apply. Contact us for details or see our Policies section.

  • Can I order takeout?

    Yes, Le Cosmos and Shogun Sushi both offer takeout.

  • Can I hold my wedding at Hôtel Classique?

    Absolutely. We regularly host weddings and family celebrations. Our flexible rooms, our catering service and on-site accommodation for guests make us a popular choice for this type of event.

  • Do you have experience with families supporting a loved one through medical care?

    Yes, we regularly welcome patients in treatment and their families. Our team is attuned to the reality of these stays and adapts its services accordingly (housekeeping flexibility, cancellation conditions, etc.).

  • How long can I stay at the hotel?

    No limit. We regularly welcome guests for stays of several weeks, even several months.

  • Are children allowed in the pool?

    Yes, the pool is open to the whole family. Children must be accompanied and supervised by a responsible adult at all times.

  • Is the fitness room accessible at all times?

    Yes, our fitness room is open 24/7, accessible with your room card.

  • Do you have EV charging stations?

    The hotel does not have dedicated fast-charging stations. However, standard 120 V / 15 A electrical outlets are available for guests who wish to charge their electric vehicle using their own charging cable.

  • Is the front desk open at all times?

    Yes, our front desk is accessible 24/7. You can arrive at any hour of the day or night.

  • Do you accept online reservations?

    Yes, you can book directly online on our website with immediate confirmation and a guarantee of the best available rate.

  • How do I get a quote for an event?

    Submit your request through our online form or contact us directly. You will receive a personalized quote within 24 hours.

  • Can my loved one in treatment have a specific room?

    Of course. Mention any particular needs when booking: quiet room, lower floor, close to the elevator, etc. We will do our utmost to meet your needs.

  • Do you offer corporate rates for companies?

    Yes, for companies housing workers regularly or several employees at once, we offer customized corporate agreements. Contact our team for a quote.

  • Is breakfast included?

    Breakfast is not included in the room rate. However, our restaurant Le Cosmos, located right inside the hotel, serves breakfast every morning from 7 a.m.

  • Do you have room service?

    Our restaurant Le Cosmos offers in-room meal delivery during the restaurant's opening hours.

  • Is the parking secure?

    Our indoor parking is monitored by camera and accessible directly from the hotel lobby.

  • How do I get to Hôtel Classique?

    We are located at 2815 Laurier Boulevard in Sainte-Foy, with direct access to Highways 40, 73 and 573. YQB Airport is 20 minutes away and downtown Quebec City is 15 minutes away.

  • Is a deposit required to book?

    For standard reservations, your credit card guarantees the booking with no immediate payment. For extended stays and events, a deposit may be required. The terms will be specified in your confirmation.

  • Is there a childcare service?

    We do not have an on-site childcare service.

  • Do you have rooms adapted for people with reduced mobility?

    Yes, we have accessible rooms. Mention your needs when booking to guarantee availability.

Can't find the answer to your question?

 

Our front desk team is available 24/7 to answer all your questions.

 

Phone : (418) 658-2793

 

Contact us