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Hôtel Classique policies

 

On this page you will find all the policies in effect at Hôtel Classique: booking conditions, cancellation policy, pet policy, and our privacy and personal-data protection policy. If you have any questions, please do not hesitate to contact us.

 

 

General booking conditions

 

 

By booking a room, a suite or any other service at Hôtel Classique, you accept the following conditions:

  • Every reservation is guaranteed by a valid credit card, the details of which are provided at the time of booking
  • The price shown at booking is firm. No surprises at payment
  • Applicable taxes (GST, QST and lodging tax) are added to the room price unless stated otherwise
  • Accepted methods of payment are the major credit cards (Visa, MasterCard, American Express) and cash at the front desk
  • A pre-authorization may be placed on your credit card at check-in to cover any incidental charges (mini-bar, room service, etc.)
  • The hotel reserves the right to refuse or cancel a reservation in the event of inappropriate behaviour, suspected fraud or failure to meet the conditions

 

 

 

 

Check-in and check-out policy

 

  • Check-in: from 4 p.m.
  • Check-out: until 11 a.m.
  • Early check-in: available subject to availability, free of charge after 2 p.m., or with a surcharge to guarantee an earlier arrival
  • Late check-out: available subject to availability, free of charge until noon, or with a surcharge beyond that
  • Valid photo ID is required at check-in
  • The person holding the reservation must be of legal age (18 or older)
  • The front desk is open 24/7

 

 

 

 

Cancellation and modification policy

 

 

Standard reservations

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For reservations made directly with Hôtel Classique:

 

  • Free cancellation until 6 p.m. on the day of arrival
  • Cancellation after 6 p.m. on the day of arrival or no-show: first night charged
  • Date change free of charge, subject to availability

 

 

Extended-stay reservations

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For stays of more than 7 nights:

 

  • Free cancellation up to 72 hours before arrival
  • Cancellation between 72 hours and 24 hours before arrival: one night charged
  • Cancellation less than 24 hours before arrival or no-show: first 3 nights charged

 

 

Group and event reservations

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Cancellations of room blocks and events are subject to specific conditions set out in your contract. Contact the events team for the terms that apply to your file.

 

 

 

Reservations made through third-party platforms

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If you booked through a third-party platform (Booking.com, Expedia, etc.), that platform's cancellation terms apply. Please refer to your confirmation.

 

 

 

 

Pricing policy

 

  • Rates are per room, per night, based on single or double occupancy depending on the room type
  • A surcharge may apply for additional guests beyond standard occupancy
  • Children 12 and under stay free in their parents' room using the existing bedding
  • Long-stay discounts apply automatically based on length of stay: 10% from 4 nights, 15% from 8 nights, 25% from 28 consecutive nights
  • Rates are subject to change based on season, events and availability
  • For the best-rate guarantee, book directly on our website

 

 

 

 

Facilities use policy

 

 

Indoor pool

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  • Free access for all hotel guests, on presentation of the room key card
  • Open every day from 7 a.m. to 10 p.m.
  • Children must be supervised at all times by a responsible adult
  • A shower is required before entering the pool
  • Food and drinks in glass containers are prohibited around the pool
  • The hotel reserves the right to close the pool for maintenance

 

Fitness room

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  • Accessible 24/7 with the room key card
  • Reserved for hotel guests aged 16 and over
  • Athletic wear and closed-toe shoes required
  • Use at your own risk. The hotel accepts no liability

 

Wi-Fi

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  • Wi-Fi is free for all guests in every room and common area
  • Use of the Wi-Fi is subject to acceptable-use conditions: no illegal activity, no offensive content

 

 

 

 

Parking policy

 

  • Indoor and outdoor parking is free for all hotel guests
  • Indoor parking accepts vehicles up to a maximum height of 1.72 m
  • Taller vehicles (buses, raised vans) must use the outdoor parking
  • Electric-vehicle charging outlets (120 V / 15 A) are available through the electrical circuit, at the user's expense
  • The hotel is not responsible for theft, damage or breakage to parked vehicles
  • Vehicles not listed in the guest registry may be towed at the owner's expense

Pet Policy

 

At Hôtel Classique, dogs of all breeds and sizes are welcome, so that travellers can stay with their pet in a respectful, safe and well-managed setting.

 

 

 

 

 

Travelling with a pet at Hôtel Classique 

General conditions for welcoming dogs

 

This policy is designed to ensure harmonious coexistence among guests, pets and on-site teams.

  • Only dogs are accepted. No other animals (cats, exotic pets, etc.) are admitted, for reasons of hygiene and upkeep.
  • A maximum of one dog per room is allowed.
  • Dogs are admitted only in rooms designated as pet-friendly, subject to availability.
  • A flat fee of $50 per stay + taxes applies to welcoming a dog.
  • The dog must be clean, well-trained, calm and under its owner's control at all times.
  • The guest is fully responsible for any damage caused by their pet, both to the room and to the hotel's facilities.
  • The pet's waste must be picked up and thrown into the outdoor bins provided for this purpose.
  • The equipment your pet needs for its getaway is not provided (bowls, beds, collars and leash, blankets, etc.).

 

 

 

 

Safety and behaviour

  • For the safety of the pet, other guests and staff, the dog must never be left unattended in the room, even when placed in a crate.
  • Outside the room, the dog must be kept on a leash at all times, both inside and outside the establishment.
  • The hotel reserves the right to refuse or end a stay if the conditions of this policy are not met, or if the pet's behaviour disturbs the comfort, safety or peace of the premises, and charges may be added to your final bill.

 

 

 

 

Access to common areas

To ensure the comfort and safety of all guests, dog access is restricted in certain areas.

 

 

Areas where dogs are allowed

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  • The designated outdoor areas around the hotel
  • The circulation routes required to reach the room
  • The nearby trails or outdoor spaces accessible near the establishment

 

 

Areas where dogs are not allowed

(with the exception of recognized service dogs)

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  • Dining rooms and indoor food-service areas
  • Meeting rooms
  • Relaxation and wellness areas
  • Indoor recreational facilities

 

 

 

 

Service dogs

  • Recognized service dogs are admitted in accordance with applicable regulations and may access areas that are normally restricted.
  • The dog must wear a visual identifier, such as a harness, badge or bandana displaying the logo of the organization that trained it.

 

 

 

 

Information and booking

  • Acceptance of dogs is subject to availability and must be confirmed at the time of booking.
  • For any question about a stay with a dog, we invite you to contact the Hôtel Classique at your destination directly before your arrival.

 

 

 

 

External reference

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To learn more about best practices for welcoming dogs in hotels, you can consult the Guide de bonnes pratiques – Accueillir les chiens dans les établissements hôteliers, published by the Association Hôtellerie du Québec (AHQ).

 

 

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